Information Collection and Use
elytharivoxa collects information when you interact with our financial
calendar planning platform. This includes personal details you provide
during account registration, financial data you input for planning
purposes, and usage information about how you navigate our services.
Types of Information We Collect
- Personal identification information
including name, email address, and phone number
- Financial planning data such as
income ranges, expense categories, and goal preferences
- Technical information including IP
address, browser type, and device characteristics
- Usage patterns and interaction data
to improve our platform functionality
- Communication records when you
contact our support team
We never collect your actual bank account numbers, passwords, or
sensitive financial credentials. Our platform focuses on financial
planning education and calendar management only.
Data Protection and Security
Your information security is paramount to our operations. We employ
industry-standard encryption protocols and maintain strict access
controls to protect your data from unauthorised access, alteration, or
disclosure.
Security Measures
Our security infrastructure includes SSL encryption for all data
transmission, regular security audits conducted by third-party
specialists, and comprehensive employee training on data protection
protocols. We maintain backup systems in geographically separate
locations and implement multi-factor authentication for
administrative access.
In accordance with Australian Privacy Principles, we conduct annual
assessments of our data handling practices and maintain detailed
logs of all system access. Any suspected security incidents are
investigated immediately and reported to relevant authorities
within the required timeframes.
Your Rights and Choices
Under Australian privacy legislation, you have specific rights
regarding your personal information. We provide clear pathways for
exercising these rights and respond to all requests within the legally
required timeframes.
Access and Control
- Request access to all personal
information we hold about you
- Correct any inaccurate or outdated
information in your profile
- Delete your account and associated
data with 30 days written notice
- Restrict how we process your
information for specific purposes
- Receive a copy of your data in a
portable format
- Withdraw consent for marketing
communications at any time
To exercise any of these rights, contact our privacy team at
info@elytharivoxa.com with your full name and account details. We'll
respond within 30 days and provide clear information about any
actions taken.
Data Sharing and Third Parties
We maintain a strict policy regarding data sharing and only work with
carefully vetted third-party services that meet our security standards.
Your personal information is never sold or provided to marketing
companies.
When We Share Information
Limited data sharing occurs only in specific circumstances: when
required by Australian law enforcement or regulatory authorities,
to our cloud hosting providers who maintain our technical
infrastructure under strict confidentiality agreements, and to
payment processors for subscription management purposes.
All third-party providers undergo comprehensive security
assessments before engagement and must demonstrate compliance with
Australian Privacy Principles. We maintain contractual agreements
that limit their use of your data solely to providing services for
our platform.
Data Retention and Deletion
We retain your information only as long as necessary to provide our
services and meet legal obligations. Different types of data have
varying retention periods based on their purpose and legal
requirements.
Retention Periods
Account information and financial planning data are retained for
the duration of your active subscription plus seven years to comply
with Australian business records requirements. Technical logs and
usage analytics are automatically deleted after two years.
Marketing communication preferences are maintained until you
withdraw consent or close your account.
When you request account deletion, we begin the removal process
within 48 hours. Complete deletion occurs within 90 days, though
some information may be retained longer if required by law. We'll
provide confirmation once the deletion process is complete.
Last Updated: March 2025
This policy is reviewed annually and updated as needed to reflect
changes in our practices or applicable law.
